Privacy Policy

This Privacy Policy explains how Singularity Sales Platform collects, uses, stores, shares, and protects personal information when you visit our website, create an account, use our products and services, communicate with us, or interact with connected features and integrations.

This policy applies to information we handle as a business operating the platform. It does not replace the privacy practices of third-party services, payment providers, communication tools, or integration partners that may also process your information under their own policies.

We may collect account and profile information such as your name, email address, phone number, company details, job title, billing information, workspace membership details, and authentication credentials or identity signals.

We may also collect service data such as configuration settings, content submitted through the platform, support messages, usage logs, device and browser information, IP address, cookie and session identifiers, integration metadata, analytics events, and transactional records needed to operate the service.

We use personal information to provide and maintain the platform, authenticate users, manage accounts, process transactions, deliver product features, respond to support requests, send service communications, secure the environment, detect abuse, improve performance, and develop new functionality.

We may also use information for internal reporting, troubleshooting, compliance, fraud prevention, backup and disaster recovery, and to enforce our agreements and protect our legal rights.

Where applicable, we process information because it is necessary to perform our contract with you, to comply with legal obligations, to pursue legitimate business interests such as security and product improvement, or based on consent where consent is required.

If you provide personal information about other individuals through the platform, you are responsible for ensuring you have an appropriate legal basis and any required notices or permissions to do so.

We use cookies and similar technologies to keep you signed in, remember preferences, understand product usage, maintain sessions, measure performance, and improve reliability and user experience.

Browser settings may allow you to limit certain cookies, but disabling some technologies can affect platform functionality, sign-in flows, or user preferences.

We may share information with service providers, infrastructure vendors, analytics providers, payment processors, support tools, communication providers, professional advisors, and other subprocessors that help us operate the platform on our behalf under appropriate contractual protections.

We may also disclose information when required by law, regulation, subpoena, court order, or governmental request, or when we believe disclosure is reasonably necessary to protect users, investigate misuse, enforce our terms, or prevent fraud, security incidents, or harm.

Some product features may send prompts, documents, messages, or operational data to artificial intelligence providers or other third-party integrations in order to generate outputs or complete requested actions. Those providers may process submitted information according to their own service terms and privacy commitments.

You should avoid submitting regulated, highly sensitive, or unnecessary personal information into optional AI features unless your organization has confirmed the workflow is appropriate for your use case.

We retain personal information for as long as reasonably necessary to provide the service, fulfill the purposes described in this policy, maintain required business records, resolve disputes, enforce agreements, and comply with applicable legal, tax, accounting, or security obligations.

Retention periods may vary depending on the type of information, workspace settings, backup schedules, and whether deletion requests, legal holds, or legitimate operational needs apply.

We use administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include access controls, logging, encryption in transit where appropriate, environment separation, and vendor risk management practices.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Users should also protect their credentials, devices, and internal workspace permissions.

Depending on your location and applicable law, you may have rights to access, correct, update, delete, export, restrict, or object to certain processing of your personal information. You may also have the right to withdraw consent where processing relies on consent.

We may need to verify your identity and evaluate the scope of any request before completing it. Certain information may be retained where permitted or required for legal, security, fraud-prevention, or legitimate business purposes.

Our service providers, infrastructure, and personnel may operate in multiple jurisdictions. By using the platform, you understand that information may be transferred to and processed in countries other than the one where it was collected, subject to appropriate safeguards where required by law.

We may update this Privacy Policy from time to time to reflect changes in the platform, our practices, or legal requirements. If we make material changes, we will update the effective date and may provide additional notice through the service or by other reasonable means.

Your continued use of the platform after an updated policy becomes effective indicates acceptance of the revised policy to the extent permitted by law.

Questions or requests related to this Privacy Policy can be submitted through the support and account channels available in the Singularity Sales Platform or through our published business contact points.